Dear Valued Customer
As you may all be aware of the issues and media hype surrounding the Ford 1.6 Kuga’s. Ford motor company South Africa have recently initiated a safety recall on all Ford Kuga 1.6 models, to address the engine overheating problems.We at Basil Green ford Edenvale encourage you to contact us as soon as possible and bring your vehicle to the dealership for diagnoses. Should your vehicle require recall campaign, we will endeavour in assisting with a courtesy vehicle while we undertake the campaign repairs on your vehicle. We value and understand the concerns of all our Ford clients, not just the Kuga owners. Ford Motor Company South Africa has assured the dealer network that the issues only lie with the 1.6 Kuga derivatives. We at Basil green Edenvale extend an invitation to our customers to have their vehicles tested with us for peace of mind.
Furthermore, to ease customer concerns, Basil Green Edenvale will ensure fair and strong TRADE-IN prices, not only on the 1.6 derivative but also on the 1.5 and the 2.0 models. By doing this we hope to avoid negative trade value and to aid Kuga trade –in deals on the purchase of any new Ford product.
We are here to assist in any way we can, please do not hesitate in contacting us.
Gary Mancer Dealer
Principal and Franchise Executive